DARMOWA DOSTAWA PRZY ZAMÓWIENIACH POWYŻEJ 300€

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Polityka wysyłki

 

We use the FedEx International delivery. It takes from 1 to 8 business days to bring You our pieces. 

How much does shipping cost?

  • Poland: 5€ (next day delivery)
  • EU: 15€
  • USA and Canada: 30 €

Orders are shipped from Warsaw. You will receive a tracking number within 3 to 5 business days from the moment when the product release date arrives. In case of delivery to inaccessible or dangerous regions, please contact us at store@gorechik.com. We will contact You with any concerns, if they will.

Returns & Exchanges

You have 14 days from the date of delivery to request a return or exchange.

Condition of the item
Returned items must be unworn, undamaged, and in their original condition, with no visible scratches, signs of wear, or alterations. You may try the item on to check the fit, but it must not be worn beyond that. Items showing visible damage, scratches, or signs of wear will not be eligible for a full refund — we reserve the right to reduce the refund amount proportionally to the decrease in value, or to decline the return if the item is no longer in a resalable condition.

Full refund
If you'd like to return your item for a full refund (no exchange), you may do so within 14 days of delivery, provided the item meets the condition requirements above.

  • Return shipping is at the customer's expense.
  • Once we receive and inspect the item, we will process your refund to the original payment method within 14 days.
  • Please note: custom-made or personalized items (e.g. made to a non-standard size upon request) are not eligible for return, in accordance with applicable consumer protection law.

Size exchange
If you ordered the wrong ring size, we're happy to offer a free exchange:

  • We cover the cost of shipping the new, correctly-sized item to you.
  • You are responsible for the shipping cost of returning the original item to us.

Please note: this is an exchange, not a refund — we will send you a new item once the original is received back in unworn, undamaged condition.

How to request a return or exchange
Contact us at store@gorechik.com with your order number, stating whether you'd like a refund or a size exchange. We will send you return instructions and confirm next steps once we receive the item.

If the delivery address is in a country outside the European Union, you automatically become an importer. Please note that all shipments with destinations outside the EU are subject to VAT fees and import taxes to be paid by the recipient upon delivery. GORECHIK Jewellery will not be made responsible for the payment of these costs. In case of refusal of delivery, the shipment will be abandoned unless GORECHIK Jewellery collects it by assuming the customs fees. The amount for the customs charges paid by GORECHIK to release the shipment will be deducted from the value of the purchase.